Car rentals industry to improve practices across board

Travel News 01 Jul 2015

Five major car rental firms - Avis Budget, Enterprise Rent-a-Car, Europcar, Sixt and Hertz have agreed to improve the way they deal with customers following an investigation by regulators from the Competition and Markets Authority (CMA). supported by the European Commission, has led the inquiry focusing on issues including customer complaints and improved booking transparency.

Following the inquiry around the issues of customer complaints and improved booking transparency, the companies have agreed to introduce the following improvements over the next 6 months:

• Improved transparency when making a website booking or reservation. So consumers can have more of the key information they need to secure the best deal.

• Better information at the booking stage about optional waiver and insurance products.

• More upfront information about pre- and post-rental vehicle inspection processes.

• Improved notification of, and dispute processes for, any charges for damage.


The CMA said the changes would benefit motorists hiring cars both in the UK and Europe.