Working to keep your employees safe while minimizing your risks and costs can be challenging—especially with the rise of Duty of Care obligations.
As an employer, you have an obligation to maintain Duty of Care—meaning that you should always know where and when your employees are, in any given location. You must also know how to find them and communicate with them, should the need arise. In reality however, if you are using a combination of channels to book your travel - fees, leakage and the soft costs incurred through employees self-managing your company's travel arrangements, can end up costing more in the long run. FCm Travel Solutions have partnered up with world leading travel risk management intelligence agency, iJet, to create FCm Secure.
The FCm Secure solution enables organisations to develop travel risk management programs to suit their specific needs. Chief Executive Officer, Bruce McIndoe, talks to FCm Singapore about how iJet collate their intelligence, how it is verified, and where it is source from.
iJET is a leading TRM intelligence company. How do you differentiate yourselves?
Anyone can develop a web application or put travelers on a map. The foundation of any TRM program is understanding the threats or hazards that a traveler will face. This is where we are the best in the world. We look at both intrinsic threat and dynamic threat. Intrinsic threat are those issues that are always present in a location. For example, Bermuda is inherently a low risk location where as Syria or Afghanistan are high risk. Any location can face dynamic threats from weather, civil unrest, health and other issues. For example, if a hurricane is bearing down on Bermuda or there is an Ebola outbreak in Guinea.
What are iJET’s sources for information?
We have over 15,000 sources of information cataloged and rated in our intelligence system. These sources include people in country, our over 4,700 users, news outlets, web sites, social media, radio/TV broadcasts and more.
How do you determine the risk types?
We monitor 10 categories of risk including security, health, transportation, weather/environment, legal and even culture. We issue three levels of travel alerts: Informational, Warning and Critical. Informational alerts are issues that you should be aware of, but don’t need to take immediate action. Warning alerts should trigger the company or traveler to prepare for and avoid a potential issue. A critical alert says “take immediate action”. This could be a tsunami warning, infectious disease outbreak or ongoing violent demonstrations.
How do you measure the accuracy of the information?
We have a very formal intelligence process that is embedded in our intelligence workflow system. This ensures that every analyst on every shift follows a consistent process for every product that we produce. Sourcing is the foundation and we require a minimum of two independent sources. Every product is reviewed as well as goes through a formal editing/quality assurance process.
How has TRM changed in the past 5 years?
iJET has been the industry pioneer in the development of TRM since 1999. We invest heavily in defining and educating the market on the need for TRM and duty of care for traveling employees. We also created the TRM Maturity Model (TRM3) to help organizations benchmark their programs and have a clear path to evolving and enhancing their capabilities. In the last 5 years, we have seen TRM embraced more globally especially in Europe, but also in Asia and Latin America. Organizations are realizing that providing duty of care is much more than a traveler tracking tool or travel insurance. TRM is an on-going program that addresses each trip, properly prepares the traveler to avoid problems and stands at the ready 24x7 to deal with any issue that may arise.
FCm Secure is FCm’s comprehensive approach to travel risk management, which supports an organisation's duty of care obligations. The FCm Secure solution enables organisations to develop travel risk management programs to suit their specific needs.