Frankfurt Airport has added five more languages – Arabic, Japanese, Korean, Russian, and Spanish – to the information kiosks in Terminals 1 and 2. These additional languages complement the information already offered in German, English, and Chinese (Mandarin) via about 100 self-service information kiosks. The kiosks are part of the ‘Great to have you here!’ service quality programme launched by Fraport with the goal of continually enhancing the travel experience. They allow passengers, meet and greet staff and visitors to find out the current status of a flight – including any changes to arrival or departure times, designated gates and other useful information.
Each kiosk has a quick-scan feature which travellers can place their boarding pass on the reader for relevant flight information. The information kiosks also provide information on the wide range of shops, restaurants and other services available at Frankfurt Airport.
Any traveller or visitor wishing to have personal assistance can also get help and information from multi-lingual service staff patrolling within the terminals or from the many information counters and service points designated.
Other services under the ‘Great to have you here’ service quality programme include the Frankfurt Airport App 2.0 and the free 24-hour WiFi internet access offered in the passenger terminals.