Tigerair Australia and Flight Centre Travel Group have formed a new partnership aimed at promoting the airline’s services and offers to the travel agency’s customers in Australia.
The three-year agreement will see the two parties coordinate sales and marketing efforts, significantly expanding Tigerair Australia’s distribution reach. In return, Flight Centre will gain access to Tigerair’s full range of products, including airfares and ancillaries.
To support the Flight Centre partnership, Tigerair Australia now has a dedicated agency support team to assist travel agents with any queries or make changes to bookings. And the airline plans to introduce real-time live chat option to further support agents.