Business travellers want to fly in luxury, and stay in expensive hotels, even if their corporate travel policy doesn’t allow it. According to data from a Travel Leaders Group survey where 392 U.S. Travel Leaders Group agents who produce more than 50 percent of their sales in business travel were polled, more than two-in-three of corporate agents reported that more than 11 percent of their clients flew in business or first class this year. Three years ago, just over half reported a similar rate of premium flying by corporate clients. In addition, more than 90% of clients who flew coach this year did so because of company policy or the cost of a better ticket, not because they wanted to. Overall, the vast majority of business travel agents said business is better, or at least as good, as last year.
Business travellers have admitted to using sharing economy services in greater numbers than ever before. More than 40 percent of agents reported having a client interested in using an alternative supplier for accommodations.
Two-in-three agents said clients had asked about alternative ground transportation services.
Also interesting are the reasons why ‘duty of care’ procedures are being instituted for clients. Natural disasters, airline emergency, and car accident were the top responses.