Amadeus is rolling out a self-service online rebooking solution to save travel agents time and money and improve customer loyalty.
The Amadeus Ticket Changer (ATC) Shopper, enables customers of participating travel agencies to go online to rebook their flights any day, any time. This latest addition to the ATC suite is the world’s first self-service online rebooking solution.
ATC Shopper can modify all types of tickets and fares, before and after departure. With easy 24/7 online access to different routes, itineraries and schedules, customers can rebook their flights on their own and feel confident that they secured a good deal.
For online travel agents, ATC Shopper can greatly reduce the number of calls to call centres, lower the risk of errors, and improve customer satisfaction and loyalty.
Amadeus expects that ATC Shopper’s ease of use will increase flight changes and as a result, improve earnings for online travel agencies offering this option to their customers.