AirAsia Group has launched a product called Premium Flex designed for corporate travellers. Passengers will now have the privilege of changing their flight without being charged a fee. However, if there is a fare difference, they are required to pay the amount.
Premium Flex offers a maximum of two changes to flight date or time, complimentary 20kg baggage allowance, complimentary seat selection, express boarding and express baggage.
It is now available for all AirAsia flights (except for Sri Lanka). Flight change is available for up to two hours before scheduled departure time of the original flight and must be at least three hours before the departure time of the new AirAsia flight and at least four hours before the departure time of the new AirAsia X flight.
Fliers who can make the changes via web, mobile and all AirAsia official offline booking channels.